Hello from New Market Animal Hospital. I am sure all of you have been following what is going on with the Coronavirus and COVID-19. We at New Market Animal Hospital have been following the information daily, and have been looking into what we can, and cannot due during this pandemic, so that we can keep not only our patients healthy, but also make sure that we are taking care of our clients and their families, as well as our staff and their families. We truly appreciate your continued business and understanding during this time
Please note the following changes that have been made in our policies. Please note that these changes are temporary and we will update you accordingly as things change and as we continue to get more updates form the CDC.
- We are no longer doing nail trims. This includes for those patients that are coming for other concerns. We have decided to hold off on providing this service to our clients due to regulations that have been put in place by Governor Hogan in regards to Essential Services.
- We will not be doing any vaccines that are not necessary at this time. This includes Lyme, Bordetella, Distemper, Feline Leukemia and Influenza. HOWEVER, we will be doing Leptospirosis as well as Rabies. If you have a pet that is coming for either of these vaccines, we will be happy to do any of the others as well on a case by case basis.
- We are still seeing new puppies and kittens. However, we are asking to wait to see puppies until they are 10 weeks old and kittens until they are 12 weeks old. This is to protect them as well as give us additional time to continue to “flatten the curve.”
- We will not be doing any blood work unless deemed necessary by the doctor. This includes blood work needed to refill medications. With that being said, we will refill your medication for 30 days, including Heart Worm Prevention. However, this will only be a 30 day supply. At that time, please call so that we can re-evaluate the situation.
- We are not going to be doing any surgeries, including spays, neuters and dentals, unless they are deemed necessary by the doctor. We will start scheduling them as soon as the strict Stay At Home policies have been lifted.
- We are still seeing emergency appointments, and we are scheduling Telemedicine appointments. This will be a phone consultation between our doctor and you. Please call us to find out which appointment will be best for you and your pet.
Please make sure to call us if there is any emergency, if you are not sure in regards to any of the above information, or if you are not sure if it is an emergency situation.
- We are requiring our customers to STAY IN THEIR CAR when they get to our parking lot. Please do not leave your car or come up to our doors. If this happens, we will be required to turn you away as we cannot endanger our staff or our clients.
- Please call the hospital as soon as you have parked in the lot. Please note that it may take us some time to get to you, but we will take a history over the phone and start preparing for your pet’s visit.
- When our technician comes out to get your pet, please get out of your car with your pet so that they can bring them in. After this, please stay in your car and wait for us to call you. We will go over treatment plans as well as get payment from you once we have come to an agreement of what we are doing.
- Please note, our technicians may bring out paperwork for you to sign as well. Please stay in your car, and try to keep a 6 foot distance, per social distancing protocols.
- Please stay in your car during your appointment as well.
- If you are picking up food or medications, please call the hospital to let us know you are here and to make payment.